Shipping & Returns
Processing Time
Every Maoleesa Creations card is handcrafted individually with love and care. Orders are typically prepared and ready to ship within 1 business day of receiving your order.
For personalised orders, please ensure your personalisation details are added correctly at checkout — we'll craft your card exactly as written, so do double-check your message before placing your order!
🌸 Heads up: During peak seasons (Mother's Day, Valentine's Day, Christmas, Eid), processing may take slightly longer. We'll always keep you updated!
Shipping Rates & Timeframes
| Destination | Method | Cost | Estimated Timeframe |
|---|---|---|---|
| Singapore | SingPost Tracked Mail | S$2.00 | 2–4 working days |
| International | ezy2ship via SingPost | From S$11.90 | 7–14 working days (varies by country) |
Please note: International shipping timeframes are estimates and may vary depending on your country's customs and postal service. We are not responsible for delays caused by customs clearance.
International Shipping
We ship internationally via ezy2ship from SingPost, starting from S$11.90. Your order will be shipped with a tracking number so you can follow its journey to you.
Please be aware that international orders may be subject to customs duties, taxes, or import fees depending on your country. These charges are the responsibility of the recipient and are not included in your order total.
If you have any questions about international shipping to your specific country, feel free to reach out to us on Instagram @maoleesacreations before placing your order.
Returns & Exchanges
As each card is individually handcrafted and made to order, we are unable to accept returns or exchanges. We put our heart into every piece and ensure each card meets our quality standards before it leaves our hands.
If your order arrives damaged or there is an error on our part, please reach out to us within 7 days of receiving your order via Instagram @maoleesacreations with a photo of the item, and we will do our best to make it right.
Please note that we are not responsible for damages caused during shipping, incorrect addresses provided at checkout, or personalisation errors made by the customer.
Payment Methods
We accept the following payment methods at checkout: